The concierge has been very helpful in making reservations, food recommendations, and travel plans. I have found that sometimes the concierge isn't worth the time or expense (pointing you to higher priced options they are affiliated with) but here they are genuinely helpful and are so far 100% on food recommendations.
Other nice things about the hotel is that your luggage gets taken to your room for you (and no tip is required - this is Japan after all :) ) and there is a turn down service. They will also pay for your cab fare 1 way from Kyoto station to the hotel or vice versa. I think we will use this Wednesday when it is time to leave.
Overall we are very impressed with this hotel and would highly recommend it to anyone that is visiting Kyoto.